Privacy Policy

1. About Us

Grassick Property (trading as Grassick Group Pty Ltd, ABN 64 627 367 382) is a licensed real estate agency operating in Queensland and New South Wales, Australia. QLD Licence No. 4944983 (Corporate) | NSW Licence No. 10157905 (Corporate). We are committed to protecting the privacy of our clients, vendors, buyers, and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

• Trading name: Grassick Property
• Legal entity: Grassick Group Pty Ltd
• ABN: 64 627 367 382
• QLD Licence No: 4944983 (Corporate)
• NSW Licence No: 10157905 (Corporate)
• Postal address: P.O. Box 805, Stanthorpe QLD 4380
• Email: admin@grassickproperty.com.au
• Phone: 0485 022 805

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, and phone number submitted via contact, enquiry, appraisal, or off-market registration forms
• Property details submitted via appraisal, listing enquiry, or vendor fact-find forms
• Information provided during phone calls, SMS conversations, or live chat
• Website usage data including pages visited, time on site, and referral source
• Information provided when booking inspections or appraisals via our scheduling system
• Any other information you voluntarily provide to us

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide real estate services
• Arrange and confirm property inspections and appraisals
• Send you relevant property listings and market updates (with your consent)
• Manage our client relationships through our CRM system (REX Software)
• Comply with our legal obligations as a licensed real estate agency
• Improve our website, systems, and services
• Send automated confirmation and follow-up communications

4. AI-Powered Services

This website uses artificial intelligence (AI) tools to enhance your experience, including an AI chat assistant ("Ollie") powered by Claude (Anthropic). By using our chat assistant, you acknowledge:

• Responses are generated by AI and are for general assistance only — they do not constitute professional, legal, or financial advice
• Chat conversations may be reviewed by Grassick Property staff for quality and compliance purposes
• AI tools do not have access to confidential client files or private transaction data beyond what is disclosed in our system
• If you require advice specific to your situation, please contact Michael Grassick directly on 0485 022 805

We also use AI-assisted marketing tools for ad copy generation and campaign optimisation. These tools process anonymised campaign data and do not use your personal information for AI training.

5. Data Storage and Security

Your personal information is stored on protected cloud servers hosted by DigitalOcean (Singapore/Australia region). We take the following measures to protect your data:

• SSL/TLS encryption for all data transmitted via our website
• Encrypted storage with access controls limiting data access to authorised staff only
• Regular security reviews and updates to our hosting environment
• Secure third-party services with their own data protection obligations

While we take all reasonable steps to protect your information, no internet transmission is 100% secure. If you believe your data has been compromised, please contact us immediately.

6. Meta Pixel and Advertising

We use Meta (Facebook and Instagram) advertising services to promote our property listings. This involves:

• The Meta Pixel, which tracks visits to our website for advertising measurement and audience building
• Custom audience creation based on website visitor data
• Lookalike audience targeting to reach potential buyers
• Retargeting ads shown to users who have previously visited our website

You can opt out of Meta's data use for advertising at any time via Facebook Ad Preferences.

7. Third Party Services

We use the following third-party services which may process your personal information:

• Anthropic (Claude) — AI chat assistant powering Ollie on our website
• REX Software — CRM platform for managing contacts, listings, and transactions
• SendGrid (Twilio) — Email delivery and communication platform
• Twilio — SMS and voice call handling
• Meta (Facebook/Instagram) — Advertising and the Meta Pixel
• Google — Analytics, advertising, and mapping services
• Cal.com — Online booking and scheduling for inspections and appraisals
• DigitalOcean — Cloud hosting and data storage
• Cloudflare — DNS, security, and CDN services

Each of these providers maintains their own privacy policies and data protection obligations. We only engage providers who meet adequate data protection standards.

8. Anti-Money Laundering (AML/CTF)

As a licensed real estate agency, Grassick Property is subject to Australian anti-money laundering and counter-terrorism financing (AML/CTF) legislation administered by AUSTRAC under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

We are required to:

• Verify the identity of clients involved in property transactions (KYC — Know Your Customer)
• Retain identity verification records for a minimum of 7 years
• Report suspicious matters to AUSTRAC as required by law
• Maintain an AML/CTF program and provide staff training

Identity information collected for AML/CTF purposes is used solely for compliance and is not used for marketing.

9. GDPR and International Visitors

Although Grassick Property primarily operates in Australia under Australian privacy law, we acknowledge the rights of visitors from the European Union (EU) and United Kingdom (UK) under the General Data Protection Regulation (GDPR) and UK GDPR.

If you are located in the EU or UK, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing of your data for marketing purposes
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at admin@grassickproperty.com.au.

10. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Improve your browsing experience and remember your preferences
• Analyse website traffic and performance (Google Analytics)
• Enable advertising measurement (Meta Pixel, Google Ads)
• Support chat session continuity (Ollie chat assistant)

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

11. Disclosure of Information

We do not sell your personal information. We may share it with:

• Our technology and service providers listed in Section 7 above
• Legal or regulatory bodies (including AUSTRAC) when required by law
• Other parties with your explicit consent

12. Access, Correction, and Deletion

You have the right to access, correct, and in some circumstances request deletion of your personal information. To make a request:

• Email: admin@grassickproperty.com.au
• Phone: 0485 022 805
• Data deletion request form: grassickproperty.com.au/data-deletion/

We will respond to all requests within 30 days. Note that some information may need to be retained for legal or compliance purposes (e.g. AML/CTF obligations).

13. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available at this page. Material changes will be notified where practicable.

14. Contact Us

For any privacy-related questions, concerns, or requests:

• Email: admin@grassickproperty.com.au
• Phone: 0485 022 805
• Post: P.O. Box 805, Stanthorpe QLD 4380

Grassick Group Pty Ltd — ABN 64 627 367 382 — QLD Licence 4944983 (Corporate) — NSW Licence 10157905 (Corporate)